1.Quality Guarantee

In the rare case that the art print arrives damaged, please send us a message with meaningful photos to contact@sirius-vibrations.com.
We will contact you as soon as possible to resolve the issue and send you a replacement if necessary.

2.Lost Orders Policy

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.

3.Returned by Customer

We currently do not support returns because the products you order are printed on demand and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. 

4. Returned to Sender Policy

For these cases, please get in touch with us so that we can resolve the problem with our printing company.

Wrong Address

If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient

If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If you are not able to receive your order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).